You can export the data of Campaign Statistics as per your requirement by creating a custom report using objects Converse Campaign and Recurring Statistics. Following is the step-by-step process for the same.
Create Report Type
Click on Setup. For classic click on Setup and for lightning click on Gear Icon ⚙️ > Setup.
In Setup search for Report Types.
Click on New Custom Report Type
In step one: Define the Custom Report Type
Select Primary Object as Converse Campaigns
Give any value to Report Type Label and Report Type Name
Add Description
Select Store in Category as Administrative Reports
In Deployment Status select Deployed
Click Next
In step two: Define Report Records Set
Click on Click to relate another object.
Select another object as Recurring Statistics.
Select A to B Relationship as "A" records may or may not have related "B" records.
Click Save.
Create Custom Report
Go to the Reports tab.
Click on New Report.
In Report Type, search the report type that you have created earlier in the above steps.
Select the report type and click create/continue.
You will land on the report creation page. Here you have to choose desired columns that you want in your report.
First Click on Remove All Columns Option. This will remove all columns from the report.
Next, in the quick find box of the Field section, search for Converse Campaign ID.
Similarly, do the same for the following fields. (follow steps 7 and 8)
Object | Field | Description |
Converse Campaign | Name | Name of the Campaign |
Converse Campaign | Converse Campaign ID | ID of the Campaign |
Recurring Statistics | Recurring Statistics ID | ID of the Recurring Campaign |
Converse Campaign | Converse Template: Converse Template Number | Template used for the Campaign |
Converse Campaign | isRecurring | Describes if the Campaign is Recurring |
Recurring Statistics | Status | Status of the Campaign |
Converse Campaign | Failed Reason | Failed Reason for the failed Campaign |
Converse Campaign | Created Date | Created Date of the Campaign |
Converse Campaign | End Date | End Date of the Campaign |
Recurring Statistics | Executed Date | Last Executed Date of the Campaign |
Converse Campaign | Next Scheduled Date | Next Scheduled Date of the Campaign |
Converse Campaign | Object | Object selected to run the Campaign |
Recurring Statistics | Total Records | It is the total number of records that were present in your List view or Report at the time of processing |
Recurring Statistics | Processed | It is the number of valid records processed from List view/ Report to trigger messages. Records that do not have phone field value won’t be processed. |
Recurring Statistics | Sent | It is the total number of messages sent after processing valid records from the List view/ Report, excluding messages failed in the system with SMS-History status as 'ERROR' or 'FAILED'. |
Recurring Statistics | Delivered | It is the total number of messages delivered successfully |
Recurring Statistics | Response | It is the total number of incoming messages received against the delivered messages |
Recurring Statistics | Response Rate | It is the percentage of the number of incoming messages received divided by the total delivered messages |
Recurring Statistics | Credits Consumed | Total credits consumed for the Campaign |
You can add Filters from the Filters Section i.e. Range of created dates must be from to .
Click on Run Report.
Click on Save As.
Add Report Name, Report Description, Report Unique Name, Report Folder, and click on Save.
Your report is saved now.
You can customize it again by clicking on your Report and clicking on Customize.
To Export your report data in Excel form, click on Export Details.
Select desired Export File Encoding and Export File Format and click on Export.
